Bank of America Users Reporting Widespread Outages: Issues Affecting Online and Mobile Banking

Wednesday, 2 October 2024, 20:40

Bank of America users are reporting widespread outages, with access issues dominating conversations. Over 20,000 customers have faced problems accessing their accounts on Wednesday. Many are unable to check balances or complete transactions, raising significant concerns about the reliability of Bank of America's services.
Thehill
Bank of America Users Reporting Widespread Outages: Issues Affecting Online and Mobile Banking

Widespread Outages Impacting Bank of America Users

Bank of America users are grappling with widespread outages as access issues permeate the banking experience. By 1:20 p.m. on Wednesday, over 20,000 users reported problems according to Downdetector, a prominent outage reporting site.

User Experiences and Reports

  • 56% of users experienced issues with online banking.
  • 43% faced complications with mobile banking.
  • Comments on Downdetector indicate concerns about bill payments and cash withdrawals.

Some customers noted that the bank’s phone lines were down earlier in the day, compounding frustration with long wait times and ineffective call transfers. In response, the bank's social media team has engaged with customers through direct messages.

Response from Bank of America

The Hill has reached out to Bank of America for further comment. This situation raises questions about the reliability and transparency of the banking system during service interruptions.


This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.


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