Multinational Auto Manufacturer to Insource Service Operations Using 3CLogic's AI Contact Center
Wednesday, 2 October 2024, 08:21
Service Operations Insourcing Strategy
In a bold move, the multinational auto manufacturer plans to insource its service operations. The company has selected 3CLogic's integrated AI and contact center solution to support its transition to ServiceNow CSM and ITSM.
Benefits of 3CLogic's Solution
- Streamlined workflows: The adoption of this innovative solution is geared towards enhancing service desk efficiency.
- Cost savings: By insourcing, the manufacturer anticipates millions in savings through reduced operational costs.
- Integrated AI functionality: The use of AI technology will optimize overall performance.
Looking Ahead
This move reflects a trend where companies are increasingly turning to technology to drive down costs and improve service delivery. As this multinational automaker implements these changes, other firms in the industry will undoubtedly be watching closely to gauge the outcomes.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.