Sinch India Investment: Laurinda Y Pang on M&A Roles and Growth Strategies

Sinch Eyes Major Investment and M&A Opportunities in India

NEW DELHI: Sinch, a cloud communication platform-as-a-service (CPaaS) vendor, is keen on enhancing its investment and diversifying services in Sinch India. The company aims to tap into new enterprise verticals and small-and-medium businesses (SMBs), seeking relevant merger and acquisition (M&A) opportunities to accelerate growth.

Long-Term Growth Ambitions

CEO Laurinda Y Pang stated, "We need to articulate our long-term growth ambitions in the market over the next three to five years. So we want to allocate capital and we want to invest." Pang emphasized that there is no justification for the business to slow down, expressing excitement about Sinch India reaching aggressive growth rates.

Financial Performance and Market Position

• Sinch is the second-largest CPaaS vendor globally, with an impressive 7% increase in net sales in the Asia Pacific region, totaling 971 million Swedish kronor in Q2 2024.
• India has significantly contributed to regional performance since commencement in 2008, following the acquisition of ACL Mobile.

Investment and Growth Strategy

Sinch is committed to organic growth while also pursuing inorganic growth through strategic acquisitions. Pang noted that, despite challenges elsewhere, India presents exciting opportunities, particularly through engagement with the estimated 60 million small businesses in the country.

Workforce Developments

Pang confirmed ongoing hiring in India aligned with the organic growth trajectory, emphasizing that the expansion is not intended to lead to mass hiring at this stage.

Adoption of Rich Communication Services

Although SMS remains the primary driver of messaging volumes, Sinch is optimistic about the growth of rich communication services (RCS), with CEO Pang noting significant trends in RCS adoption across platforms.

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