EY and Eversource: Using Process Mining to Enhance Customer Service
Strategic Partnership for Enhanced Operations
In an initiative to streamline operations, EY has teamed up with Eversource, leveraging process mining to identify inefficiencies and enhance service delivery. By integrating artificial intelligence (AI) and automation, this partnership aims to revolutionize customer interactions.
Impact of Process Mining
Process mining plays a crucial role in reducing backlogs and improving operational efficiency. With advanced analytics, organizations can visualize their processes, allowing for informed decisions and accelerated service times.
- Transformative Role of AI
- Efficiency Gains
- Improved Customer Satisfaction
Future of Automation in Customer Service
As companies like Eversource adopt these innovative solutions, the future looks promising for enhanced customer engagement and experience. Staying ahead with technology is key to success in today's competitive landscape.
This article was prepared using information from open sources in accordance with the principles of Ethical Policy. The editorial team is not responsible for absolute accuracy, as it relies on data from the sources referenced.